Privacy Policy

The KTU SRC App is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

We encourage you to read this policy carefully. By using the app, you consent to the data practices described in this policy.

We collect information that you provide directly:

• Account Information: Name, student ID, email, phone number
• Profile Data: Department, level, profile picture
• Communications: Messages, feedback, and support requests

We automatically collect:

• Device Information: Device type, operating system, unique identifiers
• Usage Data: App features used, time spent, interactions
• Log Data: IP address, access times, error reports

We use your information to:

• Provide and maintain the app services
• Personalize your experience
• Send important notifications and updates
• Respond to your inquiries and support requests
• Improve our services through analytics
• Ensure security and prevent fraud
• Comply with legal obligations

We will never sell your personal information to third parties.

We may share your information with:

• University Administration: For academic and administrative purposes
• Service Providers: Third parties who help us operate the app
• Legal Authorities: When required by law or to protect rights

All third parties are contractually obligated to protect your data and use it only for specified purposes.

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide services
• Required by law or regulations
• Needed for legitimate business purposes

After graduation or account deletion, we may retain anonymized data for statistical purposes. Backup copies may persist for up to 90 days.

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring
• Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us through the app or via email.

You can request account deletion at any time through:

• App Settings > Profile > Delete Account
• Emailing support@xolaceinc.com

Upon deletion request: • Your account will be deactivated immediately • Personal data will be deleted within 30 days • Some data may be retained for legal compliance • Anonymized analytics data may be preserved

Your information may be transferred to and processed in countries other than Ghana. These countries may have different data protection laws.

By using the app, you consent to the transfer of your information to Ghana and other countries where we operate. We ensure appropriate safeguards are in place for international transfers.

For privacy-related questions or concerns:

Data Protection — KTU SRC App XolaceInc Ltd.

Email: support@xolaceinc.com

We take all privacy concerns seriously and will respond within 48 hours.